1. ORDERS & DELIVERY
- All orders placed through this Site are subject to Our confirmation and acceptance.
- We may vary prices in the event of price changes or mistakes made by suppliers on reasonable prior notice to You. If We request payment for increased prices, You may cancel the order by giving notice to Us, which must be received within seven days of the announcement of the increase.
- At order confirmation, all aspects of the delivery, currency and payment arrangements are finalised and cannot be changed. Please check order details carefully prior to confirmation.
- We, or Our agents, will deliver the goods You order to the address You specify in your order, within the agreed time frame, subject to their availability. Where the goods are not available We will notify You of this as soon as possible. Anyone at the delivery address who receives the goods will be presumed to be authorised to receive the goods.
- Once the goods are delivered to You, You will own them and it is Your responsibility if they are lost or damaged.
- We reserve the right to restrict sales to retail quantities when supplying resellers and distributors.
2. SHIPPING AND POSTAGE RATES
- We are not responsible for delivery of orders if the delivery address supplied has been entered incorrectly or is the incorrect address. If you have changed address since placing your order, please notify us by phone on +61 (02) 4977 3300 immediately. Additional freight and other charges for resent orders may apply.
- Postage is calculated based on weight, shipping destination, and packaging costs.
- Customers can choose from either Standard shipping or Express shipping. Delivery times will be in accordance with Australia Post service. The timeframes listed below are pre-Covid, and there may be delays beyond these estimates provided by Australia Post. Please see the Australia Post website for their current Estimated Delivery Times
- Standard Shipping
- International, standard shipping can take between 21-28 days to USA/UK. Other international destinations may take longer. Further delays can be experienced due to customs and or other variables, which is beyond Our ability to determine
- Within Australia, shipping can take anywhere between 3 to 5 days once an order has left Our warehouse.
- Express Shipping
- International express shipping is a five-business-day shipping method from the time the order leaves our warehouse. Express shipments cannot be sent to PO Box addresses.
- Australian express shipping is usually next day delivery; however, for some remote parts of Australia the delivery time can take up to two days.
- Express shipping cannot go to a P.O. Box. Delivery must be made to a physical mail address (street name and number).
- Standard Shipping
3. DIGITAL MEDIA DOWNLOADS
- Please be aware that Your downloads will be available for at least 30 days. Please be sure to download Your files before this time has passed.
- For media files (i.e. music, video or data files), your purchase grants you the following rights:
- ONE copy of the media file stored on a single hard drive for the purpose of back-up.
- Reproduce the media file in ONE other format for personal use (i.e portable media device, CD or MD).
- 3 attempts to download the purchased product. It is Your responsibility to ensure You have the necessary facilities (including without limitation, compatibility, bandwidth, memory, Internet connection and capacity) to download items purchased.
- The following rights are NOT granted to You:
- Reproduce further copies of the media file in whole or in part.
- Translate, enhance, modify, alter or adapt the media file in any way or for any purpose.
- Cause or permit any third party to translate, enhance, modify, alter or adapt the media file in any way or for any purpose.
- Sub-license, lease, lend, sell, rent, distribute or grant others any rights, or provide copies of the media file to others.
4. RETURNS & REFUNDS
- Downloadable items will not be refunded, unless the file is considered defective in our sole discretion.
- Items shipped or posted are non refundable however, We will replace any defective product. In the case of an incorrect item being shipped, please contact Us before you return the item.
- If you wish to cancel or change your order you will need to call Us on +61 (02) 4977 3300 as soon as possible and within 24 hours of Your order.
5. PRICES & PAYMENT
- For each online order, You must pay:
- the applicable price for the relevant goods confirmed by Us; and
- any delivery and handling fee specified on Our Site at that time (if applicable). Additional charges in the form of customs and/or taxes may be payable in Your country upon receipt of goods.
- We can only accept payments using the methods stated in the shopping cart section of this Site.
- We are unable to accept COD charges.
- Payment must be cleared before the goods are dispatched.
- Prices and products on this Site may vary between Our resource centres.
6. YOUR ACCOUNT
- You agree to take responsibility for the safekeeping of Your user name and password. You are liable if Your user name or password is used by an unauthorised person. You agree to release and indemnify Us in connection with any use (whether authorised or unauthorised) of Your user name or password. We may suspend or cancel Your account at any time without prior notice.
- We aim to include up-to-date pictures of all of the resources on this Site. However, the picture of the resources may differ from the actual resources. We recommend You read the resource description carefully before finalising Your order.
- Our liability in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at Our election is limited to:
- in relation to goods, the replacement of the goods or the supply of equivalent goods; and
- in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.
10. CHANGES TO TERMS
- Each order is governed by Our Terms current when the order is placed. We may add to, delete or otherwise change our Terms without notice. It is Your responsibility to read and understand Our Terms each time you place an order.
11. APPLICABLE LAW
- All purchases under this Site and these terms and conditions are subject to the laws of New South Wales, Australia.